Ezi Returns website

Redesigning the Ezi Returns website was a challenge I embraced with determination and creativity. The project came with a couple of interesting constraints — the director's decision to keep the site on Zoho Sites (a platform I’d never used before) and a deadline of 1 month. Rather than seeing this as a setback, I took it as an opportunity to learn something new. Diving headfirst into Zoho Sites, I quickly got to grips with its features and limitations, finding clever ways to bring my design ideas to life.I reimagined the site’s layout, improved navigation, and crafted a cleaner, more engaging presentation of Ezi Returns’ services. Despite the platform’s constraints, I introduced thoughtful design improvements that made the site both visually appealing and easy to use.This project not only showcased my ability to adapt and problem-solve but also highlighted my passion for creating designs that put users first — even when working with new tools. The result? A fresh, modern site that helps Ezi Returns better connect with its customers and communicate their value, highlighting their ability to tender to smaller businesses too.
Before
ROLE
Product Designer

TOOLS
XD, Illustrator, Photoshop
TIMELINE
1 month

SKILLS
UX
UI
RESEARCH
BRANDING
CUSTOMER JOURNEY MAPPING
WIREFRAMING
INFORMATION ARCHITECTURE
Customers complained of unclear pricing in an email enquiry analysis, but having all prices for all Ezi services on one page proved overwhelming. This resulted in creating a pricing page with separate services and clear navigation for the customer, alongside the separate service pages. However, some pricing was dependent on multiple factors and impossible to present a one-price-for-all, so working with a developer we created a quoting tool for the home page which enhanced customer engagement, and grew the marketing leads contact list.
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